Frequently Asked Questions

Get the answers you ask most often.


  • What is Soci Chat Bot?

    Soci Chat Bot is a web based software that allows marketers to write automated chat marketing conversations that work across multiple chat apps, including Facebook Messenger, SMS, and Email.
  • What is Refund Policy?

    For monthly plans, if you cancel your plan, you will have access to SociChat for the remainder of your month billing cycle. For one-time purchase plans, there is a 30 day refund policy. Please submit a support ticket for any questions.
  • What Payment Options do you accept?

    We use Stipe for Credit Card processing and also Paypal. With Stripe, we accept most major credit cards, including Visa, Mastercard, American Express, and Discover.
  • What is difference between Pro Plan and Free plan?

    For all the details, please visit our Pricing Page on the top menu navbar
  • What is Facebook Messenger Bot Marketing?

    Basically, a chatbot is a piece of automated messaging software that uses AI to converse with people.

    Bots are programmed to understand questions, provide answers, and execute tasks. From a customer’s perspective, they’re a friendly and accessible time-saver. Rather than opening an app (let alone downloading one), making a phone call (ew), running a search, or loading a webpage, your customer can just type a message, like they would to a friend.

    Chatbots have been around in some form for decades, and currently they exist on webpages, in apps, on social media—you name it. A Facebook Messenger bot is a chatbot that lives in Facebook Messenger, meaning it converses with some of the 1.3 billion people who use Facebook Messenger every month.

    Why do business on Messenger? Because that is where your audience is. It saves time and money on customer care. Handle e-commerce transactions. Deal with customers directly. Re-engage customers. And more.
  • How do you connect a Messenger Chat Bot to Facebook?

    It's super easy. All you do if go to our Login page, click the 'Login with Facebook' button, select your FB Pages you want to connect with, and Continue. You will be redirected to our SociChat dasbhoard. Once inside, go to the Import Account in the menu, and click on the 'Activate' buttons for the pages you want to work on. There is complete documentation and tutorials.
  • How do you connect Messenger Bot to SMS Marketing Campaign?

    This also is super easy. All you need to do is visit our SMS API Gateway page, and enter in your APIs from your SMS service provider (ie, Twillio, etc), and you are all set up. In the Bot Settings for each of your Facebook Pages, you can select to use SMS confirmations when users are giving you their phone numbers in the Messenger bot quick reply, etc... You can also do SMS broadcast messages.
  • How do you connect Messenger Bot to a Email Marketing Campaign?

    After you login, take these steps: 1. Email API setup. All you need to do is head over in the menu to Broadcast > Email API Settings, and set up your Email API keys or STMP settings. See video tutorials inside dashbaord. 2. For Autoresponder set up, in menu to go Messenger Bot > Email Autoresponder, and setup using API keys.
  • How do people become suscribers to my messenger bot?

    Messenger users become bot subscribers (reachable users) if they:

    - click “Get started” on the description screen of the bot (on fb or Msg page);
    - click “Send to Messenger” button on a website (see Send to Messenger plugin);
    - select “Send to Messenger” checkbox on a website (see Checkbox plugin);
    - click ‘Chat with the bot’ on your bot landing;

    In addition to that you can get subscribers from growth tools:

    - Acquire from comments — people who responded to a personal message that your bot sent after they left a comment on the page;
    - Facebook ads — interacted with the bot after clicking on ‘Send Message’ in your Facebook ad that led to the bot.